Watch the video, or read the Blog Post below.
As someone who values their customers above all, it only comes natural that you would want only the best for them. That is why as much as possible, their needs and requests — most especially their satisfaction — are to be prioritized to at all times. And as our business heavily relies on the online space to be able to process transactions, it is hard for us to fully cater to their needs.
At best, we offer customer support to answer any of their questions and inquiries; however, this may put an inconvenience on our end, especially if we are processing a huge volume of transactions. Just think of how much of a headache our CS team will receive if each and every one of our buyers will constantly ask questions about their purchases and parcels.
Fortunately, the Internet has blessed us with a software that helps ease one of our many eCommerce troubles, and what it does is it helps your customers track their orders with ease and convenience. Today, we are going to discuss how important it is, and how you can integrate it into your own online store.
The Importance of a Track Your Order Page
Though it may look simple and plain, a “Track Your Order” page is probably one of the most essential elements of your online store. It allows your customers to have a clear idea as to what is happening to their purchases on a real-time basis.
According to an article by Canada Post,
Proactively offering tracking options has become an e-commerce best practice. It’s also an easy way to provide a better online experience to your customers – with benefits for you as well:
- Encourage your customers to return to your website, or stay longer, to increase chances of additional purchases or cross-opportunities.
- Reduce costly calls from customers inquiring about the status of their order.
- Create new opportunities to contact your customers by email, to cross-promote new offers and social media invites.
- Make your business appear trustworthy and reliable.
- Set customer expectations and provide peace of mind.
Adding a Track Your Order Page
An easy and free method of adding a Track Your Order page to your website is through AfterShip. Frankly, all you need are some basic copy-paste skills and you’re almost ready to go!
AfterShip is an automated tracking solution and API for eCommerce. Support tracking 657 international couriers worldwide.
There’s no denying it; with AfterShip supporting over 600 international couriers worldwide, you and your customers are assured that a package will never be out of sight or neglected at all! If either parties
Clicking through this link will take you to a page that looks like the one below:
Notice the two sets of code on the righthand side? Those are the ones that we will be using. Over at the lefthand side, you can further customize the appearance and style of your to-be Track Your Order page. Some customization options need for you to create an AfterShip account, but really, with it supporting over 600 international couriers (and especially if you are a startup business), do you really need to spend that extra cent on it?
To add a Track Your Order functionality to your CommerceHQ store, go to your CommerceHQ admin page and click CMS. Then, on the Pages section, click the Edit button on the right side of the Track My Order page, where you will be taken to another page that looks like this:
Setup the title of your page, and afterwards, all you have to do is to paste the two sets of code in the exact order as they were placed on the original AfterShip site; that means that the first set goes first, and is followed by the second one. It is important to do so to ensure proper functionality, and that the Track Your Order button will actually appear on-site. See example below:
The space between <p> and </p> is where your heading would go, which is an introductory text for your Track your Order page.
As an example, I put:
To track your Order, please enter the Tracking Number that we have supplied you. If you do not have your tracking number, please email us using the Contact Form on our Contact Us page.
Take note that a valid tracking number is required for AfterShip to work its magic. The platform will automatically determine the courier and all the necessary parcel details to ensure that your customer will be satisfied with whatever will appear next on their screen.
If you get everything right (which isn’t even that hard to do), the final output should look like this:
Easy, right? Now with this page, we’ve actually already helped our customers easily track and find their parcels and even ensure them that our store is a safe space and can be trusted for another transaction in the near future.
Let’s Wrap It Up!
Adding a Track Your Order page to your eCommerce store does not only add functionality to our site, but it also relieves us of manual labor in the customer support department. It also helps build trust between the seller and the buyer because the customer is ensured that their package will never get lost or neglected.
An easy and free way to add this function to our website is via the AfterShip Track Button; in reality, all that is really needed is some copy and paste skills and basic coding knowledge and understanding.
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If you have any more questions about AfterShip, CommerceHQ or anything regarding this video, feel free to personally contact me via email at [email protected] You can also leave your comments and feedback below, and our team over at WagePirate will definitely get back to you with a response. For more reviews, news and updates, don't forget to subscribe to our YouTube channel!