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Did you know that there are a good majority of people who believe in the misconception that China-made products are cheap, poorly done and just overall of low quality? How are you going to overcome this stigma and prove, then, to your customers that your products are unique and of superb quality?
Especially now in this time of the global pandemic, COVID-19, people are getting more and more conscious of where their ordered products are going to come from. This is mostly due to health and safety reasons, but sometimes, people can be picky with their purchases in terms of place of origin.
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This is a huge problem that dropshippers who are outsourcing their products from China will eventually encounter: once their customers realize that their supposed orders will come said country, most would have a sudden urge to cancel their orders, which will result to disputes and negative feedback on our payment gateway accounts such as PayPal and Stripe. We know how strict these platforms can be -- when your negative activities reach a certain number, they would investigate your account and even implement their power to temporarily or permanently shut it down.
While there doesn't seem to be a way around this (since arguably, there isn't a better place to outsource for dropshipping products than China), there are a few things that you can do in order to maintain customer satisfaction and eventually just have them be okay with what you can offer.
In this post, I am going to discuss one of the most common questions encountered during dropshipping: Do customers really care that their orders come from China?
Are China-Based Products Really That Bad?
Wait, do customers even know that your products will come from China in the first place?
Personally, I thought this was going to be a huge problem for me when I first started dropshipping, and I wasn't even sure if my competitors were only hiding the fact that they are indeed outsourcing from China. To answer the question from above, yes, your customers will know the product origin, but only when they receive a tracking number from you.
And so I thought, should I just not send them tracking numbers? After all, they can simply ask me about their packages via email, or I can just personally send them real time updates once I hear from my supplier or my courier. But then I put myself in my customers' shoes and thought about what it would be like if I was the them, and I didn't get any tracking number for my own order. Man, that would be really frustrating! I paid good money for my order and I don't want to have to constantly wait without an assurance that it will indeed be delivered to my doorstep.
So I trashed that idea and continued to send these tracking numbers... but then time went on and I started getting more and more complaints, saying that my customers want their money back because they didn't expect that their orders would come from our country of interest!
I was stuck in between wanting to send tracking numbers and not at all! Either way, if I didn't do anything else, I would end up getting disputes and chargebacks, and as earlier mentioned, this is what we want to avoid. If our chargeback rates exceed just 1%, payment processing platforms such as PayPal and Stripe might just as well deem our brand suspicious and close our account. What a drag!
There are lots of ways for you to avoid negative activity on your PayPal or Stripe accounts, but the bottomline is that you must be able to maintain stellar customer satisfaction rate. You can do so by offering high quality products, transparency, good customer service and assistance, and more. And let me emphasize on that second item: You need to be transparent when it comes to your prices and charges, but also with every bit of detail about your product.
So at the end of the day, I did state in my website that my products are going to be coming from China. But over time, I realized that there was something else that I could do, and that is to (stay with me here) *not* state the whole truth. How? Sure, I will still be providing tracking numbers, but only upon request. This means that I would still continue to push out orders to my customers, and would only provide them with their respective tracking numbers the moment they realize that they need it to stay informed of what is happening with their orders.
But it's a good thing that I didn't do the latter, because most of the time, when you don't send them emails about their orders, there is a good chance that they will completely forget about their orders, and this would ultimately result to a chargeback, too. So the cycle would just repeat itself, no matter how hard you have tried to conceal your products' place of origin.
So at the end of the day, I chose transparency... with a twist. You don't have to say China; you can instead say that your products will be coming from an international warehouse. So in a way you are still telling the truth, just not the whole of it. The key here is creative content writing, which is, by the way, a good investment especially if you want your ads to help you make those sales.
Let's Wrap It Up!
We have just learned that customers who complain about your products' places of origin can be handled professionally and easily, through transparency! Yes, dropshipping products from China is not that much of a deal, and while it may seem that there is no way around it, you can actually handle these issues and complaints effectively and easily, and all you have to do is to tell the truth (not the whole of it, but you get the idea!).
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If you have any more questions about outsourcing products from other countries like China, how to handle customers who are complaining about your products' sources, finding and selling winning products, creating the most profitable dropshipping stores, dropshipping in Australia or anything regarding this video, feel free to personally contact me via the Contact Form HERE. You can also leave your comments and feedback below, and our team over at WagePirate will definitely get back to you with a response. For more reviews, news and updates, do not forget to subscribe to my YouTube channel!